For more information, visit the Jewelry Care Page
If you receive a damaged or defective item, contact our Customer Service (customerservice@keyweststerlingsilver.com) immediately (within 48 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. Keywest Sterling Silver Company will make every reasonable effort to replace the item in a timely manner.
If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.
For more information on refunds and returns, please visit our Shipping Policy & Return Policy.