Return Policy

Credit or charge card purchases will receive credit to the original cardholder’s account on which the purchase was made. If a credit or charge card has been used to make this purchase, the terms and conditions in the agreement between the cardholder and the issuer of that credit card shall also apply.

Eligible items for return must be returned to Keywest Sterling Silver by mail, with
the product in its original packaging with tags, in order to receive a full refund.
Send us an email with your order information:

• Paid Invoice Number
• Product number
• Reason for Return

We will respond to your email the same day. With every qualifying return order purchased on the website, we will send you a pre-paid, pre-addressed return shipping label can be printed.

If you have additional questions about the return policy or about how to make a
return or exchange, you may contact Customer Service via email at customercare@keyweststerlingsilver.com.

Please allow up to 5 business days from when we receive your return for your return to be processed. Business days are Monday-Friday except for federal holidays.

Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via chat or email at customercare@keyweststerlingsilver.com

• Exchanges must be made within 14 days of purchase. All exchanges must be in perfect resale condition with original tags and packaging. Items that show signs of wear or have been altered, resized, or damaged cannot be accepted for return/exchange.
• To make an exchange, please returned the original items by sending an email to customercare@keyweststerlingsilver.com with the following information:
  • Paid Invoice Number
  • Product number
  • Reason for Return
  • We will respond to your email the same day
  • Place an order for the exchange item and pay for a new item. New
    shipping charges may apply.

Please allow up to 5 business days from when we receive your return for
your return to be processed. Business days are Monday-Friday except for
federal holidays.