We offer a 1-year warranty period with proof of purchase. The warranty covers defects in the manufacturing process
What is not covered under the Warranty?
- Normal wear and tear of jewelry
- Alterations or resizing of the jewelry
- Tarnishing of the jewelry from oils, lotions, and skin care products
- Using harsh and damaging jewelry cleaners in our products
- Bending the jewelry, such as a bracelet, to fit your wrists
If your item qualifies under warranty guidelines, please email customercare@keyweststerlingsilver.com with the following:
- Name of item or product number
- Description of the issue
- Photos of the item
- Proof or date of purchase
We will respond to your email the same day.